Your personal information matters. This policy explains what data fiy33 collects, why we collect it, how it is used and the rights you have over it as a player registered on our platform.
These six principles shape how we handle your data at every step — from registration through to withdrawal and account closure.
fiy33 does not collect data for the sake of it. Every piece of information we ask for has a specific, defined purpose — verifying your identity, processing your PKR transactions or keeping your account secure. Nothing extra, nothing unnecessary.
All personal data at fiy33 is stored on encrypted infrastructure. Transmission between your device and our servers is protected using industry-standard encryption. Access to account data within the fiy33 team is restricted to staff who genuinely need it for their role.
fiy33 does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. Data shared with third parties is limited strictly to what is needed to operate the platform — payment processors, game providers and support tools.
You have the right to access the data fiy33 holds on you, request corrections, ask for deletion where applicable and withdraw consent for non-essential processing. These rights can be exercised through the support team at any time without needing to justify the request.
This policy is written in plain language. We want you to actually understand it rather than skim past it. Where something changes in how we handle data, we will notify registered account holders and update this page with a revised effective date.
fiy33 retains your personal data for as long as your account is active and for a defined period after closure, primarily to meet financial record-keeping requirements. Once retention obligations are satisfied, data is deleted or anonymised in a secure manner.
This Privacy Policy applies to all individuals who interact with the fiy33 platform — this includes registered account holders, visitors who browse the website without registering, players who use the fiy33 mobile app and anyone who contacts the fiy33 support team through any channel.
By registering an account or continuing to use fiy33 after this policy has been published or updated, you confirm that you have read and understood how your personal data is handled. If you do not agree with how we process your data, you should not use the platform and may request account closure by contacting support.
Note: This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which contain additional information relevant to your account and your rights as a fiy33 player.
fiy33 collects different categories of data depending on how you interact with the platform. The table below summarises the main types of data we collect and where they come from.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or passport number | Registration form and KYC verification |
| Contact Data | Mobile number, email address | Registration and account updates |
| Financial Data | JazzCash / Easypaisa account number, bank account details, deposit and withdrawal history in PKR | Deposit and withdrawal transactions |
| Technical Data | IP address, device type, browser, operating system | Automatically on platform access |
| Usage Data | Pages visited, games played, bets placed, session duration | Automatically during platform use |
| Communications Data | Support chat transcripts, emails sent to fiy33 | When you contact fiy33 support |
We do not intentionally collect sensitive personal data such as biometric data, health information or details about political or religious views. If any such data is incidentally shared through support communications, it will not be stored beyond what is necessary to resolve the relevant query.
Every category of data fiy33 collects serves a defined purpose. We do not collect data speculatively or build profiles beyond what is needed to operate the platform safely and fairly. The primary reasons we collect and process your data are:
Marketing communications: fiy33 may send you promotional messages about new games, cricket betting offers on PSL and T20 events, bonuses and VIP updates by the contact method on your account. You can opt out of marketing messages at any time by contacting support — this will not affect your access to the platform.
Beyond the core reasons for collection described above, here is how different types of data are used in practice at fiy33:
Data is not used to make any fully automated decisions that have a legal or similarly significant effect on you without human review. Where automated systems flag an account for review — for example, on suspicion of fraud or bonus abuse — a member of the fiy33 team reviews the situation before any action is taken.
fiy33 does not sell your personal data. Sharing with third parties is limited to what is operationally necessary. The categories of third parties who may receive limited data in connection with your fiy33 account are:
Important: fiy33 does not share your CNIC number, full financial account details or communications history with any advertising network, data broker or unrelated commercial entity. Any third party that receives data from fiy33 in connection with your account is contractually bound to use it only for the stated purpose.
fiy33 uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Cookies are small files stored on your device when you visit a website. They are not harmful and do not contain personal information on their own.
The types of cookies fiy33 uses include:
fiy33 does not use advertising or cross-site tracking cookies that follow you to other websites. You can control cookie settings through your browser preferences. Disabling essential cookies will affect your ability to log in and use the platform normally.
The fiy33 mobile app uses equivalent on-device storage mechanisms to maintain session state and remember preferences. These are governed by the same principles as browser cookies.
Protecting the personal and financial data of fiy33 players is a core operational responsibility. The security measures in place include:
If your account is compromised: Contact fiy33 support immediately via live chat or email. We can place a hold on your account to prevent further activity while the situation is reviewed. Players are responsible for keeping their own login credentials secure and should never share their password with anyone.
No security system is infallible. While fiy33 applies reasonable and industry-appropriate measures, we cannot guarantee that a determined and sophisticated attacker could never access data. In the event of a significant data breach affecting player accounts, affected users will be notified promptly.
As a fiy33 account holder, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting the support team — no formal justification is required.
Request a copy of the personal data fiy33 holds about you, including account details, transaction history and any identity documents submitted.
Ask fiy33 to correct any inaccurate or incomplete personal data held on your account, such as an incorrect phone number or misspelled name.
Request deletion of your personal data where fiy33 no longer has a legitimate reason to retain it. Some data may be kept for legal record-keeping obligations even after a deletion request.
Ask fiy33 to limit how your data is used while a dispute or correction request is being resolved, rather than having it deleted entirely.
Object to your data being used for marketing purposes or for any processing that is based on fiy33's legitimate interests rather than a legal obligation.
Request your personal data in a structured, machine-readable format so that you can transfer it elsewhere, where this is technically feasible.
fiy33 will respond to data rights requests within a reasonable timeframe. Where a request cannot be fulfilled — for example, because retaining certain data is required by a financial record-keeping obligation — we will explain the reason clearly.
fiy33 retains personal data for as long as your account remains active and for a defined period following account closure. The main retention periods that apply are:
Once the applicable retention period has passed and there is no ongoing legal, regulatory or dispute-related reason to retain the data, it is securely deleted or anonymised. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical purposes.
fiy33 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes an age declaration, and accounts may be subject to identity verification to confirm that the account holder meets the minimum age requirement.
If fiy33 discovers that an account has been created by a person under 18, the account will be closed immediately, all activity on the account will be voided and any funds held will be returned to the payment method used for deposits where this is technically possible.
Parents and guardians: If you believe a minor in your household has registered at fiy33, please contact our support team immediately. We take underage access very seriously and will act quickly to close the account and remove the associated data.
fiy33 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in data processing practices or other developments. When material changes are made, registered account holders will be notified by the contact details on their account, and this page will be updated with a revised effective date at the top.
Minor changes — such as clarifications that do not alter the substance of how your data is handled — may be made without formal notice. The date shown at the top of this page always reflects the most recent update of any kind.
Continuing to use fiy33 after a revised Privacy Policy takes effect constitutes your acceptance of the updated version. If you have concerns about any change, you are welcome to contact support to discuss them before the new version comes into effect.
If you have any questions about this Privacy Policy, want to exercise any of your data rights or need to report a potential data security issue, the fiy33 support team is available around the clock via live chat through the website or app.
For written queries relating specifically to data privacy and your rights, you can also reach us by email. Please include your registered account username in all correspondence so that we can locate your account and respond accurately.
Privacy contact: [email protected] — for data access requests, correction requests, deletion requests and privacy-related questions only. General account support queries should be directed to the main live chat channel for faster response.
fiy33 aims to respond to all data rights requests within a reasonable period. Complex requests — such as full data exports — may take slightly longer but will be acknowledged promptly. Where a request cannot be fulfilled in full, we will explain the reason clearly and indicate what alternative steps are available to you.
This Privacy Policy was last reviewed and updated in January 2026. The version published on this page is the current operative version applicable to all fiy33 account holders and platform visitors.